Beta: Integrating your company email with the Guesty Inbox

The information in this article is relevant only for Pro users at this time.

Manage your full leads cycle straight from the Guesty Inbox.
You now have the option to connect your company email inbox directly to the Guesty Inbox, so you can manage your entire lead cycle without leaving the Guesty platform.

With our company integration email feature, you will now be able to: 

  • Receive and answer direct communication from leads from the Guesty Inbox
  • Quote direct guests before they have a reservation
  • Create a reservation from a direct conversation without switching tools 

 

 

Setting up the integration

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click .
  3. From the drop-down, select Company inbox.
  4. In the Widget sidebar on the right, click the @ icon.
  5. In the resulting pop-up, press Sign in with Google if you want to link a Gmail account or enter your work email in the designated field and click Add account.
  6. If you sign in with Google, you will be redirected to Google Accounts. Follow the instructions to grant guesty.com access to your account.
  7. If you enter your work email instead, follow the instructions sent to your email to finish the integration.

 

Sending a reservation quote

Step by step:

  1. Scroll down in the recipient details section under From on the right side of your screen.
  2. Click on Create reservation.
  3. Fill in the relevant information.
  4. Press Save & Send quote.
  5. In the resulting pop-up, customize your email according to your needs.
  6. Press Send quote. 

 

Checking availability in Multi-Calendar

If you want to send quotes for multiple properties, check availability via the Multi-calendar.

Step by step:

  1. Scroll down in the recipient details section under From on the right side of your screen.
  2. Click on Check availability in Multi-Cal.
  3. You will be redirected to the "Find Availability" page in the Multi-Calendar.
  4. Filter properties by entering the start/end dates, number of guests, city, and tags, if relevant.
  5. Click Apply filters.
  6. Select the properties you want to offer the guest. The contact details will automatically populate with the contact's information so you don't have to manually insert it.
  7. Press Save & Send quote.

 

Creating a new contact

Document new contacts to build up your contact list. Once saved, you can add details for personalizing guest experiences, compliance, and more.

Step by step:

  1. Scroll down in the recipient details section under From on the right side of your screen.
  2. Click on Add as new contact.
  3. You will be redirected to your Contacts page. Fill in the relevant details.
  4. Click Save.

 

Was this article helpful?
0 out of 1 found this helpful